Popular Articles

71. SMS Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary SMS Settings can be accessed via: Administration > Settings and selecting the 'SMS' category. This page documents each setting. Details SMS Server Information These fields are configured by the MWI Installation team. For ...

72. Using Standard Reports

    Last Updated: 14/05/2025 in Reporting Standard Reports
    Summary The standard report screen is a hub of reports which are available in multiple formats to be used for analysis, metric reporting and accounting. Details Running a Standard Report Navigate to Utilities > Reports . The Standard Rep...

73. GDPR Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary GDPR Settings can be accessed via: Administration > Settings and selecting the 'GDPR' category. This page documents each setting. Details Clear Audit over X months Allows user to specify a time period for how long Audit lo...

74. Miscellaneous Settings

    Last Updated: 05/06/2025 in Settings Available Settings
    Summary Miscellaneous Settings can be accessed via: Administration > Settings and selecting the 'Miscellaneous' category. This page documents each setting. Details Wholesale Disallow Order Unless Treat Code Exists Enabled =  Res...

75. System Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary System Settings can be accessed via: Administration > Settings and selecting the 'System' category. This page documents each setting. Details Record Login History Enabled =  Login history is added to audit database. This ...

76. Admin Set Up Information

    Last Updated: 17/04/2025 in MWI Pet Admin Set Up
    Your dedicated Customer Product Consultant will add an email of your choice into the MWI Pet Portal which has been specified by the practice for you to be able to log into MWI Pet.  Contained within the email is a link that is valid for 24 hours. ...

77. Message Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary Message Settings can be accessed via: Administration > Settings and selecting the 'Message' category. This page documents each setting. Details   MWI Pharmacy Messaging This is to assign the messaging group who will receive noti...

78. Sales

    Last Updated: 03/10/2024 in Reporting Standard Reports Summary of Standard Reports
    Summary This page documents reports from the Sales category. Details Within the Standard report tab, you will find the following Sales reports as shown below: Sales Report Description / Function Average Transaction Va...

79. HTML Labelling Settings

    Last Updated: 10/07/2025 in Settings Available Settings
    Summary HTML Labelling Settings can be accessed via: Administration > Settings and selecting the 'HTML Labelling' category. This area is configured by our Service Delivery Engineers. This page documents each setting. Details Apply ...

80. Adding a Town

    Last Updated: 09/06/2025 in Top Tips
    Adding a Town To add a new town into Merlin. Navigate to Administration>Clients>Town Next enter the town in the top line and tick the 'System' tick box. Click F5 to refresh Merlin Note - This may take 24 hours to take effect in the Clien...

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