Popular Articles

61. SMS from Reception

    Last Updated: 28/04/2025 in SMS Sending SMS Messages
    Summary SMS messages can be sent direct to a client if the client has a valid mobile number registered in the client’s details screen.  The number must be valid without alphabetical characters or spaces i.e. '07898880000'. This page documents...

62. Diary Settings

    Last Updated: 20/03/2026 in Settings Available Settings
    Summary Diary Settings can be accessed via: Administration > Settings and selecting the 'Diary' category. This page documents each setting. Details General: Start Hour The default start time for the availability screen when adding new ava...

63. SMS from Report Wizard

    Last Updated: 24/10/2024 in SMS Sending SMS Messages
    Summary The Report Wizard screen is used to collate data from the database based on various user-defined criteria. The clients who meet the specified criteria can then be contacted by various channels including SMS. For example, a bespoke...

64. Using the Report Wizard

    Last Updated: 14/05/2025 in Reporting Report Wizard
    Summary The Report Wizard screen is used to collate data from specified criteria. This data can then be exported or used to communicate with Clients. Details Using the Report Wizard Navigate to Utilities > Reports and select the 'Report W...

65. Labelling Settings

    Last Updated: 06/02/2026 in Settings Available Settings
    Summary Labelling Settings can be accessed via: Administration > Settings and selecting the 'Labelling' category. This page documents each setting. Details Label Size To set the appropriate label size in Merlin for the labels bein...

66. Miscellaneous Settings

    Last Updated: 05/06/2025 in Settings Available Settings
    Summary Miscellaneous Settings can be accessed via: Administration > Settings and selecting the 'Miscellaneous' category. This page documents each setting. Details Wholesale Disallow Order Unless Treat Code Exists Enabled =  Res...

67. GDPR Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary GDPR Settings can be accessed via: Administration > Settings and selecting the 'GDPR' category. This page documents each setting. Details Clear Audit over X months Allows user to specify a time period for how long Audit lo...

68. Available Integrations

    Last Updated: 04/03/2025 in Integrations Merlin Integrations
    Summary Merlin facilities the integration with various third party providers to further enhance the user experience. Details This page documents the various available integrations. Filewatcher The 'File watcher' can be configured to allow the a...

69. Reception Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary Reception Settings can be accessed via: Administration > Settings and selecting the 'Reception' category. This page documents each setting. Details Patient Edit Euthanasia Enabled = Allows users to undo euthanasia. D...

70. SMS Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary SMS Settings can be accessed via: Administration > Settings and selecting the 'SMS' category. This page documents each setting. Details SMS Server Information These fields are configured by the MWI Installation team. For ...

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