Popular Articles

61. HCP Accounts

    Last Updated: 16/09/2025 in Health Care Plans Management
    Summary Health Care Plan Account transactions are separated from day-to-day Account transactions. Details A Client's HCP Account can be accessed through the Accounts screen. If the client has any pets joined to an HCP, the 'HCP Accounts' butt...

62. SMS from Reception

    Last Updated: 28/04/2025 in SMS Sending SMS Messages
    Summary SMS messages can be sent direct to a client if the client has a valid mobile number registered in the client’s details screen.  The number must be valid without alphabetical characters or spaces i.e. '07898880000'. This page documents...

63. Adding a Town

    Last Updated: 09/06/2025 in Top Tips
    Adding a Town To add a new town into Merlin. Navigate to Administration>Clients>Town Next enter the town in the top line and tick the 'System' tick box. Click F5 to refresh Merlin Note - This may take 24 hours to take effect in the Clien...

64. Labelling Settings

    Last Updated: 06/02/2026 in Settings Available Settings
    Summary Labelling Settings can be accessed via: Administration > Settings and selecting the 'Labelling' category. This page documents each setting. Details Label Size To set the appropriate label size in Merlin for the labels bein...

65. Miscellaneous Settings

    Last Updated: 05/06/2025 in Settings Available Settings
    Summary Miscellaneous Settings can be accessed via: Administration > Settings and selecting the 'Miscellaneous' category. This page documents each setting. Details Wholesale Disallow Order Unless Treat Code Exists Enabled =  Res...

66. SMS from Report Wizard

    Last Updated: 24/10/2024 in SMS Sending SMS Messages
    Summary The Report Wizard screen is used to collate data from the database based on various user-defined criteria. The clients who meet the specified criteria can then be contacted by various channels including SMS. For example, a bespoke...

67. GDPR Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary GDPR Settings can be accessed via: Administration > Settings and selecting the 'GDPR' category. This page documents each setting. Details Clear Audit over X months Allows user to specify a time period for how long Audit lo...

68. Reception Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary Reception Settings can be accessed via: Administration > Settings and selecting the 'Reception' category. This page documents each setting. Details Patient Edit Euthanasia Enabled = Allows users to undo euthanasia. D...

69. SMS Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary SMS Settings can be accessed via: Administration > Settings and selecting the 'SMS' category. This page documents each setting. Details SMS Server Information These fields are configured by the MWI Installation team. For ...

70. Vet Scan Lab Settings

    Last Updated: 24/10/2024 in Settings Available Settings
    Summary Vet Scan Settings can be accessed via: Administration > Settings and selecting the 'Vet Scan Lab' category. This page is used to configure Abaxis Vet Scan Lab by our Engineers. This page documents each setting. Details Vet ...

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