Popular Articles

21. Microchips

    Last Updated: 22/09/2025 in VetXML VetXML Capabilities
    Summary Microchip registrations can be complete via VetXML. Users can register a patient's microchip details and send information to the relevant company without filling out forms or details on the providers website. Details Register a Microc...

22. Treatment History

    Last Updated: 16/09/2025 in Treatment Treatment History
    Summary The History tab of the Treatment screen shows all the clinical information relating to the selected patient. Details View a patient's Treatment History The Treatment screen can be accessed in multiple ways: Double click an appointme...

23. Distinct Advantage

    Last Updated: 01/07/2025 in Wholesale Send An Order
    Summary If you are an MWI wholesale user and your have joined our Distinct Advantage Program (loyalty reward program, providing you with access to discounts or priority access to a number of services). Any items that are 'Distinct Advantage' ite...

24. Export History

    Last Updated: 12/09/2025 in Treatment Treatment History
    Summary Treatment History can be exported for various reasons i.e. Insurance claims, referrals, patient moving practices etc. Details Exporting Treatment History There are seven options for exporting Treatment History:   Print Histor...

25. Insurance - non VetXML

    Last Updated: 04/03/2025 in Treatment Add Treatment
    Summary Merlin has the ability to mark clinical items as insurance. Users are then able to print or email these directly from Merlin. If your practice uses VetXML for sending the insurance claims, further details can be found here . Insurance D...

26. Site Administration

    Last Updated: 20/06/2025 in System Site Administration
    Summary This article covers the configuration of Sites. Merlin facilitates the configuration of Main sites, branch sites and virtual sites. Note: Changing site name and address fields could invalidate your Merlin License. It is best to contact...

27. Treatment Archive History

    Last Updated: 12/09/2025 in Treatment Treatment History
    Summary If you have migrated from another PMS , this tab stores all the patients history and any clinical data from your previous system. When in a patient's treatment screen, if the Archive tab is showing in blue, this means there is archive i...

28. Devices and Printers

    Last Updated: 24/10/2024 in System System Tools
    Summary Devices and Printers are defined in the system to dictate system behaviour such as printing labels and opening tills. You can choose to define a Profile by a physical machine or by a generic location, for example 'Godalming Reception' ca...

29. Pre-Invoice

    Last Updated: 23/10/2024 in Treatment Add Treatment
    Summary The Pre-Invoice tab can be enabled by Species, see Reception Setting   for further details. This screen is used to invoice clients over a long period rather than generating an invoice each time the 'Save' button is selected. Detail...

30. Stock Adjustment

    Last Updated: 24/10/2024 in Stock Control Using Stock Control
    Summary The Stock Adjustment screen is used to manage current, minimum and maximum levels of stock. Details Viewing Stock Levels Navigate to Utilities > Stock Control and ensure the ' Stock Adjustment ' tab is selected. Ensure you have sel...

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