Popular Articles

11. External Lab Request

    Last Updated: 27/08/2025 in VetXML VetXML Capabilities
    Summary VetXML Labs is used to communicate and exchange data for Lab results and Lab requests.  You can send a lab request to lab companies that are supported by Petios. Send a Lab Request to VetXML Once a lab request has been created, it ca...

12. Barcodes

    Last Updated: 16/09/2025 in Wholesale Wholesale Capabilities
    Note: This tab does not display for MWI Wholesale users as all batch information is displayed within the Dashboard tab of the ASN. Details To view the Barcodes tab, navigate to Utilities > Wholesale > Barcodes tab. When an item is imported in...

13. User Roles

    Last Updated: 28/08/2025 in System Users
    Summary User Roles are security permissions that can be assigned/unassigned to users according to job roles. By default a practice will begin with Actions/Folders for Administrator, Manager & Receptionist.   A practice can then create their own ...

14. New Order

    Last Updated: 01/07/2025 in Wholesale Send An Order
    Summary Orders can be sent directly from Merlin to the following wholesale suppliers in the UK: MWI Animal Health, Covetrus and NVS. Details Create a New Order Navigate to Utilities > Wholesale > New Order  tab. Ensure the ...

15. Destock Diversion

    Last Updated: 24/10/2024 in Wholesale Wholesale Capabilities
    Summary This sheet provides information on how to setup single stock management location for 2 sites. This functionality is used to allow multiple practices to destock from one single location. Details In the instructions below 'Site B' will ...

16. Check Codes

    Last Updated: 24/10/2024 in Wholesale Wholesale Capabilities
    Summary Check Codes checks your internal list of codes against the supplier's price file ensuring that all codes remain valid so that your prices and stock levels are able to update automatically. It is recommended to run a check codes report af...

17. View Orders

    Last Updated: 22/10/2024 in Wholesale Receive an Order
    v2.3.86 Summary The View Orders screen is used to view all orders. The contents of orders, order statuses and the arrival of orders can be handled within this screen.   If you are an MWI wholesale user, for receiving stock, see: Dashboard. If...

18. Dashboard

    Last Updated: 01/07/2025 in Wholesale Receive an Order
    Summary The MWI Dashboard is available to MWI Animal Health wholesale users. This screen allows you to view which items are due to arrive into the practice along with the statuses of outstanding orders. This screen is used to arrive stock into yo...

19. Close Accounting Period

    Last Updated: 23/10/2024 in Finance Finance Tools
    Summary The Close Accounting Period Date is an accounting and security feature which prevents any editing of client accounts before the date set. Details Set the Close Accounting Period From the ' Finance ' toolbar menu select ' Close Account...

20. Written Prescription

    Last Updated: 04/03/2025 in Treatment Add Treatment
    Written Prescription If you need to issue a written prescription for a treatment you can do this straight from Merlin Creating Written Prescription  Within Microsoft Word you are able to add merge fields and prompts to the document and then u...

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