Popular Articles

11. Wholesale Admin

    Last Updated: 24/10/2024 in Wholesale Wholesale Capabilities
    Summary This area of Merlin is used to configure your practice's Wholesale Account settings. Details Configuring Wholesale Admin Navigate to Utilities > Wholesale . Select the ' Wholesale Admin ' button.     Select the ...

12. Destock Diversion

    Last Updated: 24/10/2024 in Wholesale Wholesale Capabilities
    Summary This sheet provides information on how to setup single stock management location for 2 sites. This functionality is used to allow multiple practices to destock from one single location. Details In the instructions below 'Site B' will ...

13. Clinical Notes

    Last Updated: 27/05/2025 in Treatment Add Treatment
    Summary Clinical Notes can be added to the patient's record when adding treatment. There are two methods of adding clinical notes: The SOAP Method - History (subjective), Examination (objective), Diagnosis (assessment) & Plan. Personalised...

14. View Orders

    Last Updated: 05/02/2026 in Wholesale Receive an Order
    Summary The View Orders screen is used to view all orders. The contents of orders, order statuses and the arrival of orders can be handled within this screen. Orders can be arrived into Merlin from the following wholesale suppliers in the UK: MWI ...

15. New Order

    Last Updated: 01/07/2025 in Wholesale Send An Order
    Summary Orders can be sent directly from Merlin to the following wholesale suppliers in the UK: MWI Animal Health, Covetrus and NVS. Details Create a New Order Navigate to Utilities > Wholesale > New Order  tab. Ensure the ...

16. Check Codes

    Last Updated: 24/10/2024 in Wholesale Wholesale Capabilities
    Summary Check Codes checks your internal list of codes against the supplier's price file ensuring that all codes remain valid so that your prices and stock levels are able to update automatically. It is recommended to run a check codes report af...

17. Distinct Advantage

    Last Updated: 01/07/2025 in Wholesale Send An Order
    Summary If you are an MWI wholesale user and your have joined our Distinct Advantage Program (loyalty reward program, providing you with access to discounts or priority access to a number of services). Any items that are 'Distinct Advantage' ite...

18. Dashboard

    Last Updated: 23/04/2026 in Wholesale Receive an Order
    Summary The MWI Dashboard is available to MWI Animal Health wholesale users. This screen allows you to view which items are due to arrive into the practice along with the statuses of outstanding orders. This screen is used to arrive stock into yo...

19. Treatment History

    Last Updated: 16/09/2025 in Treatment Treatment History
    Summary The History tab of the Treatment screen shows all the clinical information relating to the selected patient. Details View a patient's Treatment History The Treatment screen can be accessed in multiple ways: Double click an appointme...

20. Microchips

    Last Updated: 18/03/2026 in VetXML VetXML Capabilities
    Summary Microchip registrations can be complete via VetXML. Users can register a patient's microchip details and send information to the relevant company without filling out forms or details on the providers website. Details Register a Microc...

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