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11. Create a New User

    Created On: 17/04/2025 in Top Tips
    Create a New User To create a new user, navigate to Administration > System > Security. 2. Click 'Add' on the right hand side and you'll be presented with the new user workflow.   User Name  = The name the user will log in as. Pass...

12. Version 2.3.91 April 2025

    Created On: 11/04/2025 in Release Notes Merlin Release Notes - Highlights
    This Merlin - Version 91 release contains various enhancements including short text paragraphs, Health Care Plan reporting and better reporting for expiring batches. In addition, it also includes multiple bug fixes. Highlights The below video ...

13. Access & Use

    Created On: 24/03/2025 in Our Support Portal
    Summary Merlin users are able to access our ticketing support portal to raise customer queries, report incidents and request additional services to name a few. Details To access the support portal, you can either click this link , as well as s...

14. Version 2.3.90 February 2025

    Created On: 28/02/2025 in Release Notes Merlin Release Notes - Highlights
    This Merlin - Version 90 release contains a handful of enhancements to include favourite reports, patient reminder merge fields and clarity around the food chain drop down within patient details. In addition, there are various bug fixes included...

15. Version 2.3.89 January 2025

    Created On: 31/01/2025 in Release Notes Merlin Release Notes - Highlights
    This Merlin - Version 89 release contains a handful of enhancements that cover the Kennel feature, the Client Purge Tool and additional criteria available when using Report Wizard. In addition, there are various bug fixes to improve usability. ...

16. Version 2.3.88 November 2024

    Created On: 04/11/2024 in Release Notes Merlin Release Notes - Highlights
    This Merlin - Version 88 release contains an array of enhancements including enhancements to the written prescription workflow, mandatory appointment reasons and an auto-save function for clinical notes. In addition there are various bug fix...

17. Written Prescription

    Created On: 01/11/2024 in Treatment Add Treatment
    Written Prescription If you need to issue a written prescription for a treatment you can do this straight from Merlin Creating Written Prescription  Within Microsoft Word you are able to add merge fields and prompts to the document and then u...

18. Version 2.2.0 September 2024

    Created On: 25/10/2024 in Release Notes MWI Pet Release Notes - Highlights
     The MWI Pet - Version 2.2 release contains multiple new features to enhance both the client and practice experience. New Features Registration - Previous Practice The MWI PET registration process has been updated with an additiona...

19. Version 2.3.87 October 2024

    Created On: 25/10/2024 in Release Notes Merlin Release Notes - Highlights
    The Merlin - Version 87 release contains multiple improvements and notable changes to include the introduction of Plan Colours to the Health Care Plans with visual cues so users can quickly identify which plan a patient is on. In addition, we hav...

20. Resetting a Password

    Created On: 24/10/2024 in Top Tips
    Resetting a Password If a user needs to reset a password as they have forgotten the current one. Depending on permissions navigate to Administration>System>Security Select the user and click on 'Edit' Tick the 'Password' box and the 'Chan...

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