Popular Articles

41. Adding a New Breed

    Last Updated: 09/06/2025 in Top Tips
    Adding a New Breed To add a new breed, go to Administration>Patients>Breeds>Breeds Add in the new breed, making sure that the system tick box is ticked and click 'Save'.  Press F5 to refresh Merlin. This breed now needs linking to the co...

42. Devices and Printers

    Last Updated: 24/10/2024 in System System Tools
    Summary Devices and Printers are defined in the system to dictate system behaviour such as printing labels and opening tills. You can choose to define a Profile by a physical machine or by a generic location, for example 'Godalming Reception' ca...

43. Stock Adjustment

    Last Updated: 24/10/2024 in Stock Control Using Stock Control
    Summary The Stock Adjustment screen is used to manage current, minimum and maximum levels of stock. Details Viewing Stock Levels Navigate to Utilities > Stock Control and ensure the ' Stock Adjustment ' tab is selected. Ensure you have sel...

44. User Creation

    Last Updated: 24/10/2024 in System Users
    Summary This page of the manual is a guide to user creation within Merlin. Details A User is an identity which can be used to log in to and access different areas of the software system depending on access-rights assigned to that user. This is ...

45. User Profiles

    Last Updated: 24/10/2024 in System Users
    Summary Merlin remembers certain preferences of the logged in user, unlike system settings these are user specific and not system or site specific. These saved preferences are known as 'User Profiles'. Details User Profile Saved Preferences T...

46. User Administration

    Last Updated: 04/08/2025 in System Users
    Summary This sheet provides information on user administration and password policies. Details Password Complexity Requirements Passwords must meet the following complexity requirements: Not contain the user's account name or parts of the us...

47. Re-initiate Reminders

    Last Updated: 24/10/2024 in System System Tools
    Summary Re-Initiate Reminders is a utility used to maintain Codes with Reminders assigned. This tool ensures that all reminder types are overriding the correct reminder types. For information on Reminder Types, see: Reminder Libraries Details...

48. Adding a Town

    Last Updated: 09/06/2025 in Top Tips
    Adding a Town To add a new town into Merlin. Navigate to Administration>Clients>Town Next enter the town in the top line and tick the 'System' tick box. Click F5 to refresh Merlin Note - This may take 24 hours to take effect in the Clien...

49. Scheduler

    Last Updated: 24/10/2024 in System System Tools
    Summary The Scheduler is a utility used to view and control which schedules are running (VetXML polling, SMS Schedules etc). This screen is maintained by the MWI Technology Support Team.  Details Viewing the Scheduler Navigate to Administrat...

50. 3.1 August 2025

    Last Updated: 27/08/2025 in Release Notes Full Merlin Release Notes
    Version 3.1 Enhancements & Bug Fixes Enhancements Vetsource integration We’re excited to announce a NEW Merlin integration with our trusted partner, Vetsource ! This integration introduces seamless workflows to help veterinary practices ef...

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