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41. User Roles

    Created On: 30/09/2024 in System Users
    Summary User Roles are security permissions that can be assigned/unassigned to users according to job roles. By default a practice will begin with Actions/Folders for Administrator, Manager & Receptionist.   A practice can then create their own ...

42. User Administration

    Created On: 30/09/2024 in System Users
    Summary This sheet provides information on user administration and password policies. Details Password Complexity Requirements Passwords must meet the following complexity requirements: Not contain the user's account name or parts of the us...

43. Site Administration

    Created On: 30/09/2024 in System Site Administration
    Summary This article covers the configuration of Sites. Merlin facilitates the configuration of Main sites, branch sites and virtual sites. Note: Changing site name and address fields could invalidate your Merlin License. It is best to contact...

44. Scheduler

    Created On: 30/09/2024 in System System Tools
    Summary The Scheduler is a utility used to view and control which schedules are running (VetXML polling, SMS Schedules etc). This screen is maintained by the MWI Technology Support Team.  Details Viewing the Scheduler Navigate to Administrat...

45. Re-initiate Reminders

    Created On: 30/09/2024 in System System Tools
    Summary Re-Initiate Reminders is a utility used to maintain Codes with Reminders assigned. This tool ensures that all reminder types are overriding the correct reminder types. For information on Reminder Types, see: Reminder Libraries Details...

46. Logs

    Created On: 30/09/2024 in System System Tools
    Summary Logs can be selected from the Utilities menu and is broken into two sections, User logins and Error log history. Details User Login History User login history can be accessed via Utilities > System > Logs > User Login history. This sc...

47. Devices and Printers

    Created On: 30/09/2024 in System System Tools
    Summary Devices and Printers are defined in the system to dictate system behaviour such as printing labels and opening tills. You can choose to define a Profile by a physical machine or by a generic location, for example 'Godalming Reception' ca...

48. Information about MWI Pet

    Created On: 27/09/2024 in MWI Pet MWI Pet Administration
    MWI Pet is a website application designed by MWI Animal Health.  This web app allows you to connect your practice with a digital pet-parent solution that fully integrates with Merlin.  This can help reduce calls into practice, increase efficiency ...

49. MWI Pet Reporting

    Created On: 27/09/2024 in MWI Pet MWI Pet Administration
    Summary There are a couple of Reports that can be generated from MWI Pet and in Merlin.  There are also a few visuals in Merlin to show that new clients and pets have been registered via MWI Pet. Details This page will detail how to run MWI Pet...

50. Requirements for MWI Pet Set Up

    Created On: 27/09/2024 in MWI Pet MWI Pet Administration
    Summary Your dedicated Customer Product Consultant will email a document to the practice detailing what is required to be able to onboard the practice to MWI Pet.  They will also be able to assist in some of the set-up during the onboarding proce...

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